Starting patients on immunoglobulin (Ig) therapy?
We put patients first by customizing support for therapy initiation, dosing and payer requirements — helping you deliver the right treatment faster. Our tools, like the Ig comparison chart, help you make timely, informed decisions that lead to better outcomes. As trusted leaders in Ig therapy, we provide seamless, concierge-level support so you can focus on what matters most: patient care.
Send us your Ig referrals
Phone: 1-855-552-2015
Fax: 1-855-592-6889
Email: DL-NCCNewReferral@CVSHealth.com
Onboarding: Enrollment Form (PDF)
Together we’ll enhance treatment planning and execution
Start of care and ongoing support
When you refer a patient for IVIG or SCIG therapy, we’ll help you select the best option — CVS Specialty® or Coram® — based on their benefits. Our dedicated team manages the entire process, including prior authorizations, clinical appeals, nursing coordination, and financial assistance.
Coordinated care to start therapy faster
We’re committed to getting your patients started on Ig therapy as quickly as possible, accepting most pharmacy and medical benefit insurances. With access to IVIG and SCIG medications, including limited distribution drugs, we offer flexible site of care options — at home, in our infusion suites, or at your office — to best meet your patients’ needs.
One-on-one support
With our experienced Ig team supporting you, your patients will receive expert guidance in therapy administration, infusion supplies and equipment. We offer 24/7 support, educate patients on their therapy, help manage symptoms and side effects and work with you to create personalized care plans. We also empower patients with the knowledge and skills they need for subcutaneous therapy so they’re more confident in their care.
Avoid disruptions
Whether your patient is traveling or facing disruptions from shortages or natural disasters, we help ensure they receive their medications. Our team offers infusion services, nursing support and travel guidance for Ig medications. We have action plans for drug shortages and emergencies, with flexible shipping options.
Resources for starting patients on Ig therapy
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Ig comparison chart
Compare different Ig therapies with this guide.
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Ig enrollment form
Get your patients started with Ig therapy.
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Ig patient resources
Connect your patients to educational resources.
Meet our dedicated Ig team
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Matt Montgomery, PharmD, CSP
“I enjoy establishing patient relationships, learning continuously and helping to solve complex problems.”
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Roshni K. Patel, PharmD, IgCP
“I listen carefully to patients when issues arise, so we can resolve them as a team.”
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Kyung Koo, PharmD
“I build positive relationships with patients and get to really know them on a personal level.”
Frequently asked questions about Ig
When your send a prescription referral for Ig therapy, we’ll help you make the most appropriate choice based on your patient’s medical and prescription benefit coverage. Both CVS Specialty and Coram are a part of CVS Health®.
Our dedicated Ig team helps expedite the submission process. In fact, with CVS Specialty we can connect to your electronic health record (EHR) to process more than 50% of prescriptions without additional outreach§§.
Both CVS Specialty and Coram are accredited by The Joint Commission (TJC) and URAC. In fact, Coram is the only national home infusion company with TJC accreditation. We also use smart therapy guides, decision support tools and medication barcode scanning to ensure top quality clinical care.
Our nurses and IgNS-certified pharmacists receive advanced training on Ig therapies and how to use the latest supplies and equipment. Plus, our nurses have experience with infusion administration in both in-home care settings and ambulatory infusion suites. To stay up to date, they complete yearly trainings.
You can always check on the order status of your patients’ specialty infusion prescriptions through your CVS Specialty Central® dashboard. If reauthorizations are needed, we’ll reach out proactively to let you know.
We have access to most infusion drugs, including limited distribution drugs. We also have plans in place to avoid disruptions in case of drug shortages or other emergencies. For example, during hurricane season, we can ship your patients’ Ig medication to a different location.
Yes, we can. Our team can help connect patients to third-party financial assistance programs. The CareTeam can provide ongoing support, counseling and education to your patients and their caregivers.
Yes, our highly trained Ig pharmacists and nurses have extensive Ig training. They're available to answer patients' questions and offer one-on-one support.
Your patient will get helpful resources and support from a CareTeam, which includes:
- Providing support and answer questions 24/7††
- Educating patients on their therapy and help manage expectations
- Helping patients manage symptoms and mitigate side effects
- Supporting your patient’s personalized Ig care plans
- Teaching patient independence for subcutaneous therapy
- Connecting patients to third-party financial assistance programs
- Navigating TSA requirements when traveling with Ig medications and supplies§
Additional Ig resources
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Immunoglobulin National Society (IgNS)
Review the latest Ig education and standards.
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American Association of Neuroscience Nurses (AANN)
Find opportunities to learn, connect and network in the Ig field.
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American Association of Immunologists (AAI)
Learn about advancements in immunology.
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§§CVS Health Enterprise Analytics, April 15, 2020. Actual results may vary depending on benefit plan design, member demographics, programs implemented by the plan and other factors. CVS Specialty Expedite is available exclusively for providers who use compatible EHR systems that participate in the Carequality Interoperability Framework or have an eligible EHR with CVS Health-enabled data connections and a fully executed connectivity agreement. All data sharing and usage complies with applicable privacy laws. Some payors have specific utilization management requirements related to PA submissions (e.g., review, submission and/or physical signature by prescribers). CVS Specialty Expedite is only used where permissible by payor requirements and applicable law.
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††Our phone menu helps guide patients on how to contact available clinical and non-clinical resources for after-hours emergencies.
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§Patient should provide 72 hours’ notice before travel. We inform TSA know about patient’s medically necessary liquids, specific medical needs, or special assistance requests related to upcoming travel.
The information contained in this communication is provided in summary form. It is not intended for use as the sole basis of clinical treatment, as a substitute for reading the original research, nor as a substitute for the knowledge, skill, and judgment of the medical provider. This content is subject to change.
CVS Specialty does not operate all the websites/organizations listed here, nor is it responsible for the availability or reliability of their content. These listings do not imply or constitute an endorsement, sponsorship, or recommendation by CVS Specialty.
IVIG (Intravenous immunoglobulin). SCIG (Subcutaneous immunoglobulin). PA (Prior authorization). FDA (U.S. Food and Drug Administration). TSA (Transportation Security Administration). URAC (Utilization Review Accreditation Commission). IgNS (Immunoglobulin National Society).